Customer Service
Frequently Asked Questions
How do I get access to the product range?
The discount code is exclusively available from participating retailers.
Are there any shipping costs?
For orders under €50, you will pay €4.95 in shipping costs per order. Shipping is free for orders over €50!
Who will deliver my order?
We use PostNL for deliveries within the Netherlands and DPD for deliveries to other countries.
Once your order has been handed over to the carrier, you will receive a Track & Trace link by email with the expected delivery date and the latest updates.
Netherlands: orders placed on business days before 20:00 will be delivered the following day.
Other countries: delivery usually takes 1–2 business days.
Please note that delays may occur due to high volumes at our shipping partners. We are not responsible for such delays. If you have any questions about the status of your package, please contact our customer service team.
Are the products in their original condition?
Yes, our products are in their original condition.
If you receive a product that is damaged or broken, please let us know immediately by sending an email to info@beautyrewards.shop.
Please include the order number in the subject line and provide as detailed an explanation as possible of the issue you have identified. Our customer service team will get back to you as soon as possible to assist you.
Which payment methods does Beauty Rewards offer?
At Beauty Rewards, you can pay using iDEAL, Visa, Mastercard, PayPal, Klarna and Apple Pay.
I haven't received an order confirmation by email. What happened?
Our email may have ended up in your junk or spam folder. Please make sure to check these folders carefully.
It is also possible that you accidentally entered an incorrect email address when placing your order.
Still haven't received an email? Please contact our customer service team.
Where is my package?
When your package leaves our warehouse, you will receive an email from us containing the shipping partner's Track & Trace code.
Haven't received an email yet? Your order is probably still being processed.
Have you already received a Track & Trace code, but your package has not yet been delivered? Check the current status using the Track & Trace link. Occasionally, a sorting error may occur. This is often automatically resolved within two business days.
Does the Track & Trace information show that the package has been delivered, but you haven't received anything? Please check with your neighbours first. Sometimes a delivery driver may leave a package with a neighbour without leaving a note.
Still haven't received your order after two business days? Please contact our customer service team.
How do returns work?
If the product isn't what you're looking for, is in its original condition and meets the return conditions, you have the right to withdraw from the purchase within 14 days of receiving your order without giving a reason.
Return address:
Best Beauty Lux
Steenweg 17
9936 BP Farmsum
The Netherlands
Please see the return conditions and withdrawal form in our terms and conditions.